Frequently Asked Questions



  • Life
  • Annuity
  • Technical
My name has changed. How do I notify you of my new name?
A name change is necessary when the name of the Insured and/or Policyowner has been legally changed. A name change may be requested by completing a Name and Address Change Request Form or by submitting a letter signed by the Policy Owner showing your full previous name, full new name and any policy numbers affected by the name change. We may also require a copy of any legal document such as a marriage certificate, divorce/ adoption decree or court order.

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Who needs to sign the name change form?
If the name of the Insured is being changed and the policy is owned by an individual other then the Insured, the Insured’s signature is not required. Only the Policy Owner is required to sign the name change form.

If the name of the Policy Owner is being changed then the Policy Owner must sign the form with his/her former name as well new name.

If the policy is jointly owned we will require the signature of both owners.

If the policy is owned by a Trust we will require the signature of the trustee with name and date of the trust shown. If there are multiple trustees we require only one trustee to sign the name change form or letter on behalf of the other trustees.

If the policy is owned by a corporation we will require a corporate resolution that lists all of the officers who are authorized to sign on behalf of the corporation with the signature of one corporate officer ( other than the Insured) with title shown. If a corporate resolution is not available then we require that two corporate officers (other than the Insured) sign with titles shown. If the Insured is the only corporate officer then he/she should sign and President and Sole Officer.

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Will I receive a new policy after the name change has been completed?
You will not receive a new policy. However, you will receive a confirmation from our office once the name change is complete. We recommend that you keep a copy of this confirmation with your original policy.

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My address has changed. How do I notify you with my new address?
You can notify us of your new address on the Update Personal Info page. Click "Update" next to the address you would like to update/change and follow the instructions.

You can also complete a Name and Address Change Request Form and follow the instructions on the form.

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How do I notify you of other contact information changes such as phone number and email address?
You can notify us of any changes to your contact information by visiting the Personal Information page and clicking "Update" next to the Contact section.

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My name has changed. How do I notify you of my new name?
A name change is necessary when the name of the Annuitant has been legally changed. A name change may be requested by completing an Annuity Name and Address Change Request Form or by submitting a letter signed by the Contract Owner showing your full previous name, full new name and any contract numbers affected by the name change. We may also require a copy of any legal document such as a marriage certificate, divorce/ adoption decree or court order. Completed forms can be mailed/faxed to:

SBLI
P.O. Box 4048
Woburn, MA 01888
Fax: 781-935-6174

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Who needs to sign the name change form?
If the name of the Annuitant is being changed and the annuity contract is owned by an individual other then the Annuitant, the Annuitant’s signature is not required. Only the Contract Owner is required to sign the name change form.

If the name of the Contract Owner is being changed then the Contract Owner must sign the form with his/her former name as well as new name.

If the annuity contract is jointly owned we will require the signature of both owners.

If the annuity contract is owned by a Trust we will require the signature of the trustee with name and date of the trust shown. If there are multiple trustees we require only one trustee (other than the Annuitant) to sign the name change form or letter on behalf of the other trustees.

If the annuity contract is owned by a corporation we will require a corporate resolution that lists all of the officers who are authorized to sign on behalf of the corporation with the signature of one corporate officer (other than the Annuitant) with title shown. If a corporate resolution is not available then we require that two corporate officers (other than the Annuitant) sign with titles shown. If the Annuitant is the only corporate officer then he/she should sign as President and Sole Officer.

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Will I receive a new annuity contract after the name change is completed?
You will not receive a new contract. However, you will receive a confirmation from our office once the name change is complete. We recommend that you keep a copy of this confirmation with your original contract.

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My address has changed. How do I notify you with my new address?
If you are the Contract Owner and a registered user of my sbli.com with an established user name and password you can update your address by clicking on "Personal Information” and selecting “Address”. If you are not a registered user, an address change may be requested by completing an Annuity Name and Address Change Request Form. Completed forms can be mailed/faxed to:

SBLI
P.O. Box 4048
Woburn, MA 01888
Fax: 781-935-6174

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How can I tell who the beneficiary is on the Annuity Contract?
The beneficiary information located on the original application attached to the Annuity Contract. If the beneficiary designation was changed, a copy of the change form or other endorsement was returned to the Contract Owner so that this document could be attached to the appropriate contract.

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How do I report a death claim on an Annuity Contract?
There are several ways to notify us of a death claim. Click here to Report a Death Claim online. After we have received the claim notification we will send a claims package to be completed by the beneficiary(ies). You may also contact our Customer Service Call Center to initiate the claims process. Our Customer Service Representatives are available to help you Monday through Friday, 8AM-9PM ET at 1-800-694-7254.

Please be ready to provide the following information:
  • Name of the Annuitant
  • Date of Death of the Annuitant
  • Contract Number(s) if known
If you are not the beneficiary, you may be asked to provide the beneficiary(ies) name, address and telephone number so that we may send the death claim package and any other documents required for processing the claim.

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What documentation will I need to submit?
We will require that the following information be submitted once we have been notified of a claim:
  • Death Claim Form: The claimant is the person or entity who is claiming the death benefit under the Annuity Contract. If there is more than one beneficiary listed who is claiming the proceeds then each beneficiary must complete and sign a separate death claim form. This form is included in our death claim package sent once we are notified of a claim.
  • Death Certificate: We require an original, certified death certificate from the county, city or state where the Annuitant passed away to be furnished with the signed death claim form. Only one death certificate is required regardless of the number of annuity contracts. Once the death claim is processed, the original death certificate will be returned.
  • Annuity Contract: The contract should be sent with the above listed information. If the original contract is lost or otherwise unavailable then simply check the appropriate box on the death claim form.
Any additional requirements will be stated in our letter included in the death claim package.

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Will you accept a copy or a fax of the original certified death certificate and death claim form?
We require the original death claim form and death certificate. Please note the original death certificate will be returned to the beneficiary when the claim is complete. Completed forms and any other documents should be mailed to:

SBLI
Attn: Annuity Claims Department
P.O. Box 4048
Woburn, MA 01888

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Why did I receive a W-9 form?
The social security number is missing from our records or the name and social security number that we have does not match the IRS records. The W-9 form certifies that the information you are providing is correct so that we can verify the information and update our records.

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When will I receive my Form 1099-R?
We mail 1099-R forms no later than January 31st of each year. 1099-R forms are sent when funds are distributed from your annuity contract. You are not required to report interest earnings from an annuity until the interest is withdrawn. If interest is withdrawn and there is a taxable gain on the contract then a 1099-R form will be issued.

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What is Form 5498?
Form 5498 is a form required by the Internal Revenue Service and is used to report regular and rollover contributions on individual retirement arrangements such as Traditional IRA and Roth IRAs. This form is for informational purposes only and not to be filed with your tax return. IRS regulations require that we mail these forms no later than May 31st of the following tax year.

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I received a letter telling me the value of my IRA contract. Why did I receive this letter?
This letter is sent as required by IRS Regulations to all IRA contract holders. We are required to send the Fair Market Value letter which shows the contract value as of December 31st. This information is also provided to the Internal Revenue Service.

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How do I know that SBLI's Web site is secure?
Savings Bank Life Insurance ("SBLI") is committed to our customers, and committed to safeguarding your privacy. SBLI uses SSL security protocol to safeguard the information you provide and also holds a Verisign SSL web server certificate.

SSL (Secure Sockets Layer) is a protocol for transmitting private documents via the Internet. By utilizing 128-bit to 256-bit SSL (Global Server) IDs, we enable the world's strongest SSL encryption with both domestic and export versions of Microsoft® and Netscape® browsers. 128-bit SSL is the standard for large-scale online merchants, banks, brokerages, health care organizations, and insurance companies worldwide. Utilizing SSL helps to prevent unauthorized users from intercepting data, and from sending false information about you.

SBLI holds a Verisign SSL Web Server Certificate. For more information on mySBLI security, go to SBLI's Privacy Statement.

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Why can't I access my policy/account online?
To access your policy/account information online, you must create a username and password by registering. If you have already registered but you are having problems logging in, please refer to our Forgot Username or Forgot Password pages.

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Why is my password and/or username not working?
You may not be able to log in because of one of the following reasons:

  1. You are not registered. Please Register Now to gain access to your policy/account information and other features available to registered users.
  2. You have forgotten your password. For security reasons, we do not have access to your password. If you have forgotten your password and have not been locked out (the system will automatically lock after three failed log-in attempts), please refer to our Forgot Password page.
  3. You have forgotten your username. If you cannot remember you username you may retrieve it using our Forgot Username function.
  4. You are locked out. Our security requirements limit the number of login attempts to three. To unlock your account, please contact us.


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Why am I receiving a system error message?
We occasionally experience problems that result in error messages. If you are consistently receiving error messages, please call Customer Service at 1-800-694-7254 during the business hours of Monday-Friday 8am - 9PM ET or email mysbli@sbli.com. If possible, please note the area of the web site that you were visiting and what you were attempting to accomplish when you received the error message.

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Why am I unable to view or open a form?
To view a PDF file, you must have Adobe Acrobat Reader installed on your computer. If your system does not have this program, you will not be able to access these forms. To install Acrobat Reader on your machine, click this link or foror for more information see the instructions below.

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What is Acrobat Reader?
The Adobe Acrobat Reader is a free browser "plug-in" (helper program) that allows you to view and print documents in Adobe's Portable Document Format (file names ending in the extension ".pdf").

A PDF document is platform-independent so that users of MS Windows, Mac OS and other operating systems can all view the same format and layout.

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I have the Acrobat Reader on my computer, but cannot view PDF files on mySBLI?
Current versions of the Acrobat Reader automatically configure themselves as plug-ins upon installation. If your version of the Acrobat Reader does not automatically open PDF files, we recommend an upgrade to a more recent version of the software. The software is freely available from Adobe's web site. Use the link Download Adobe Acrobat Now to access the most recent version.

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How do I print from the web site?
Many of the site pages have "Printer Friendly" links. These pages can be printed by selecting this link and following the standard print instructions. On other pages on the site, you may have to change the orientation of your page before printing. You can accomplish this by performing the following 3 steps:

  1. Select "File" pull-down menu located on your browser's toolbar
  2. Select "Page Setup" from the drop down menu
  3. Choose the "Landscape" orientation option
This should enable you to print the page in its entirety. The screen image will print horizontally across the page. To fit all of the content, multiple pages may print.

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SBLI and The No Nonsense Life Insurance Company are registered trademarks of The Savings Bank Life Insurance Company of Massachusetts, which is in no way affiliated with SBLI USA Mutual Life Insurance Company, Inc. © 2014 The Savings Bank Life Insurance Company of Massachusetts, One Linscott Road, Woburn, MA 01801. All rights reserved.
NAIC Number: 70435 | 781-938-3500

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